Returns & Refunds
The articles to be returned must comply to our return policy.
The articles must be returned without being used, washed, damaged and with its labels still attached and in the original package.
The shows and accessories must be returned in their boxes and bags of protection.
When trying on shoes, please be careful not to stain the soles or damage the packaging.
If the article as a brand label, this must be on its original position and remain attached.
Jewelry and accessories must be returned in the same conditions as it was received, including packaging and documentation provided with it.
Please be careful when trying on the pieces since if you wish to return it, they must remain in the same conditions as it was first received. If the return doesn’t comply to our policy, it won’t be accepted.
HOW TO GET A REFUND OR CANCELLATION?
The clothing and accessories of VOID are selected based on the quality of the item. The authenticity of its origin and designer, the precision of its flaws and imperfections and the guarantee of singularity within out catalog. Because of this, we remind you that your purchase may include minor details of use that make up its style and may not qualify for returns. Please get in contact with a sales associate if you have any questions.
Your shopping is subject to full refund of shopping amount in any item returned that follows our return policy guidelines. Return fees may apply depending on address of shipping.
Please get un touch in the first 24 hours of making your purchase or receiving your order in case you might need a refund or return.
Email us at firstname.lastname@example.org
Call us at a 5550868190
Visit us in Parral #5 Condesa, CDM